As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized  as a repeat winner of various industry  awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as  a business unit of Roper Technologies (Nasdaq:  ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.  

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Position Summary:

We are looking for an Associate Jira Administrator to support the configuration, maintenance, and optimization of our Atlassian environment. This role will assist in managing Jira Software, Jira Service Management, and Confluence to ensure smooth workflows, user access, and system performance. The ideal candidate is eager to learn, detail-oriented, and passionate about process improvement.

Key Responsibilities:

• Assist in configuring and maintaining Jira projects, workflows, custom fields, screens, and dashboards.
• Support user management, including permissions, groups, and roles across Jira and Confluence.
• Respond to basic troubleshooting requests, resolving issues related to Jira and Confluence usage.
• Work with teams to document requirements and make minor process improvements.
• Assist in creating automation rules within Jira to improve efficiency.
• Help maintain Confluence spaces, ensuring proper permissions and structure for documentation.
• Learn and support third-party integrations (MS Teams, GitHub, Salesforce, PagerDuty etc.).
• Assist with system updates, plugin management, and testing before deploying changes.
• Provide basic training and documentation to end users.

Qualifications:

• 1–3 years of experience working with Jira Software or Jira Service Management in an administrative role.
• Familiarity with Jira configuration, including workflows, custom fields, and dashboards.
• Basic understanding of Agile methodologies (Scrum/Kanban).
• Experience with user management and permissions in Jira/Confluence.
• Strong problem-solving skills with a desire to learn advanced Jira administration.
• Good communication skills for working with technical and non-technical teams.
• Bachelor’s degree in IT, Computer Science, Business Systems, or related field (preferred but not required).

Preferred Skills:

• Experience with Jira automation rules and scripting (e.g., Groovy, PowerShell, Python).
• Knowledge of Jira API and third-party integrations.

We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.