As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized  as a repeat winner of various industry  awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as  a business unit of Roper Technologies (Nasdaq:  ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.  

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Position Summary:

We are seeking a highly skilled Expert Jira Administrator to manage, configure, and optimize our Atlassian ecosystem, with a primary focus on Jira Software, Jira Service Management, and Confluence. This role will support cross-functional teams, ensuring our tools are aligned with business processes to improve efficiency and collaboration.

Key Responsibilities:

• Jira Administration: Manage day-to-day operations of Jira, including user management, permissions, workflows, custom fields, screens, dashboards, and project configurations.
• Process Improvement: Work closely with stakeholders to gather requirements and design solutions that optimize workflows and reporting capabilities.
• Automation & Integrations: Implement automation using Jira automation rules, ScriptRunner, APIs, and integrations with third-party tools (e.g., Salesforce, GitHub, MS Teams, PagerDuty, etc.).
• Confluence Management: Administer Confluence spaces, permissions, templates, and macros to support documentation and collaboration needs.
• Governance & Best Practices: Develop and enforce best practices, governance policies, and system standards across teams.
• Troubleshooting & Support: Provide advanced support for Jira/Confluence issues, perform root cause analysis, and recommend long-term solutions.
• Upgrades & Maintenance: Manage system updates, plugin installations, migrations, and performance tuning.
• Training & Documentation: Create user guides, conduct training sessions, and support onboarding of new team members.
• Mentoring & Coaching: Mentor junior members of the IT Ops team to assist in the day to day operational tasks involved in managing Jira and addressing tactical issues.

Qualifications:

• 6+ years of hands-on Jira administration experience in a complex environment
• Advanced expertise in Jira Software, Jira Service Management, and Confluence
• Proficiency in designing and configuring workflows, custom fields, permissions, and issue types
• Experience with Jira Automation, ScriptRunner, REST APIs, and integrations
• Proficiency with Atlassian Cloud (preferred) and on-premises instances
• Scripting skills (Groovy, PowerShell, or Python) are a plus
• Strong problem-solving, communication, and project management skills

Preferred Skills:

• Proficiency integrating Jira with CI/CD pipelines and development tools
• Familiarity with identity and access management tools (Okta, LDAP)

We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.